Refund Policy
Effective: 2026-06-24 · Version: v2
This Refund Policy applies to all paid subscriptions to BetFly (the "Service"), operated by DropFly Inc.
1. The 7-Day Window
If you cancel within 7 days of your first paid charge and you did not receive substantive subscription content (picks, cards, settlements) during that period, you are eligible for a full refund. To request a 7-day refund, email dropflyai@gmail.com from the email address on your account.
Refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your card issuer.
2. After 7 Days
After the 7-day window, all subscription fees are non-refundable. You may cancel future renewals at any time through your account page or by emailing dropflyai@gmail.com. Cancellation stops future billing; you retain access to the Service through the end of your current paid period.
3. Annual Subscriptions
Annual subscriptions are paid in full at the start of the subscription period. If you cancel an annual subscription after the 7-day window described in Section 1, the subscription is not refunded mid-year. Your cancellation takes effect at the end of the paid 12-month period; you retain full access to the Service through that date and are not billed again.
Annual subscriptions purchased with a promotional code (e.g., invite-only Sharp Annual at $150/year) are subject to the same no-mid-year-refund policy. Promotional code prices do not auto-renew at the discounted rate — at renewal, the then-current published annual price applies unless the original promotional offer specifically guarantees renewal pricing in writing.
4. Founder Pricing
Founder pricing, where offered, is locked to the original subscription period. If a founder subscriber cancels and later re-subscribes, the then-current published price applies. Founder pricing is not recoverable after cancellation.
5. Chargebacks
Initiating a chargeback or payment dispute without first contacting dropflyai@gmail.com may result in permanent account closure and forfeiture of any pending access. We review chargeback claims in good faith and respond promptly to direct support requests.
6. Exceptional Circumstances
We may, at our sole discretion, issue refunds outside this policy in cases of:
- Service outages exceeding 72 consecutive hours;
- Documented billing errors (duplicate charges, charges after confirmed cancellation);
- Other exceptional circumstances as determined on a case-by-case basis.
Discretionary refunds do not establish a right to future refunds and do not modify this policy.
7. How to Request
Email dropflyai@gmail.com from the email address on your account, with:
- The subject line "Refund Request";
- The date of the charge;
- A brief reason for the request.
We will respond within 3 business days with a decision. Approved refunds are processed within 5 business days of approval.